Privacy Policy

Protecting your sensitive and private information is our priority and we take extensive precautions to do so. This Statement of Privacy applies to Reset.com and the Reset mobile application (both services operated by Betterwell LLC and henceforth referred to as Reset) and governs data collection and usage. By accessing Reset.com and using the Reset mobile application, you consent to the data practices described in this statement. This privacy policy will explain how our organization uses the personal data we collect from you when you use our website and mobile application.  

Topics:
- What data do we collect?
- How do we collect your data?
- How will we use your data?
- How do we store your data?
- Marketing
- What are your data protection rights?
- What are cookies?
- How do we use cookies?
- What types of cookies do we use?
- How to manage your cookies
- Privacy policies of other websites
- Changes to our privacy policy
- How to contact us

What data do we collect?
Reset collects the following data:
- Personal identification information: name, email address, phone number
- Demographic information: age, gender, activity level, weight

How do we collect your data?
You directly provide Reset with most of the data we collect. We collect data and process data when you:
- Enter your contact information on our website 
- Buy a subscription to our mobile application 
- Voluntarily complete a customer survey or provide feedback on any of our message boards or via email
- Use or view our website via your browser’s cookies
- Enter information into the Reset mobile application

How will we use your data?
Reset collects your data so that we can:
- Process your subscription and manage your account.
- Email or call you with marketing offers
- View anonymized, aggregated user data to analyze the effectiveness of our program
- Use anonymized, aggregated user data in marketing materials
- When Reset processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?
Reset securely stores your data using the Heroku Cloud Application Platform. Reset will keep your data until and unless you request its deletion.

Marketing
Reset may send you information about our products and services, but you may always opt out at a later date. You have the right at any time to stop Reset from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, simply click on an unsubscribe link via email or email privacy@reset.com. 

What are your data protection rights?
Reset would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
- The right to access – You have the right to request Reset for copies of your personal data. We may charge you a small fee for this service.
- The right to rectification – You have the right to request that Reset correct any information you believe is inaccurate. You also have the right to request Reset to complete the information you believe is incomplete.
- The right to erasure – You have the right to request that Reset erase your personal data, under certain conditions.
- The right to restrict processing – You have the right to request that Reset restrict the processing of your personal data, under certain conditions.
- The right to object to processing
– You have the right to object to Reset’s processing of your personal data, under certain conditions.
- The right to data portability – You have the right to request that Reset transfer the data that we have collected to another organization, or directly to you, under certain conditions. If you make a request, we have one month to respond to you.

If you would like to exercise any of these rights, please contact us at our email: privacy@reset.com
Call us at: ‪(415) 742-1634‬
Or write to us:
Betterwell LLC
PMB 52946
San Francisco, California 52946

Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technologyFor further information, visit allaboutcookies.org.

How do we use cookies?
Reset uses cookies in a range of ways to improve your experience on our website, including:Keeping you signed inUnderstanding how you use our website

What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:Functionality – Reset uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.Advertising – Reset uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Reset sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites
Reset contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy
Reset keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 9 September 2019.

How to contact us
If you have any questions about Reset’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us: privacy@reset.com
Call us at: ‪(415) 742-1634‬
Or write to us:
Betterwell LLC
1015 Fillmore St. PMB 52946
San Francisco, California 52946