Reset Biometric / Scan Privacy Policy

Reset is a wellness app. Reset is not a medical device, does not provide medical advice, and does not diagnose, treat, cure, monitor, or prevent any disease or medical condition.

Scan outputs are wellness estimates. They are not medical measurements, clinical findings, or diagnostic results, and they are not a substitute for care from a licensed healthcare professional.

If you are experiencing a medical emergency, call emergency services immediately. Do not use Reset for emergencies.

Reset’s optional wellness scan uses your device’s front-facing camera and is powered by the Shen.AI software development kit (“SDK”). The scan uses photoplethysmography (PPG), a camera-based measurement technique that detects subtle changes in the color of the skin on your face caused by blood flow, to estimate certain body signals.

During a scan, the SDK temporarily processes images of your face on your device, in real time, solely to compute scan-derived estimates. When the scan completes, that face data is discarded from device memory.

The scan does not perform facial recognition, does not create a facial recognition template, and cannot be used to identify you.

What Reset receives. Reset receives only numerical scan-derived estimates and related output fields from the SDK. Depending on the version of the app and enabled features, these may include a heart rate estimate, heart rate variability estimate, breathing rate estimate, stress-related estimate, recovery-related estimate, wellness score, and scan quality indicators.

What Reset never receives. Facial images, raw scan video, facial geometry, and facial mapping data are processed on-device only. They are never transmitted to, received by, or stored on Reset’s servers or Shen.AI’s servers. Scan-derived estimates do not include images of your face and cannot be used to reconstruct an image of your face.

Shen.AI may process limited technical, diagnostic, licensing, or SDK-related information — which does not include face data — as needed to provide, secure, support, or debug the SDK.

Reset uses scan-derived estimates to:

• •

  Provide the scan feature and show you your results

• •

  Support your Reset Score and related wellness outputs

• •

  Personalize meal recommendations, timing suggestions, and explanations

• •

  Help Ester, Reset’s AI companion, give more relevant wellness guidance

• •

  Improve, debug, and secure the scan feature and the app

• •

  Provide customer support and comply with legal obligations

Reset may also use aggregated or de-identified information that cannot reasonably be used to identify you to understand product performance and improve the app.

• •

  Sell your scan-related information or scan-derived estimates

• •

  Use scan-related information to target advertising to you

• •

  Receive or store facial images, raw scan video, facial geometry, or facial recognition data

• •

  Use the scan to identify you or perform facial recognition

• •

  Use scan outputs to diagnose or treat medical conditions

• •

  Use scan outputs for employment, insurance, credit, housing, or eligibility decisions

• •

  Permit users under 18 to use the scan feature

The scan is optional. Before your first scan, the app will request permission to use your camera through your device’s standard permission prompt. By choosing to start a scan, you consent to the collection and use of scan-derived estimates as described in this policy and Reset’s Privacy Policy. You do not have to use the scan, but some personalization features may be limited or unavailable if you choose not to.

You may withdraw scan consent at any time by no longer using the scan feature, by disabling camera access in your device settings, through in-app controls where available, or by contacting help@reset.com. Withdrawing consent may limit or disable scan-related features.

You can delete your account at any time from within the app (Settings → Account → Delete Account) or by contacting help@reset.com. You may also request access to or deletion of scan-related information by emailing help@reset.com. We may need to verify your identity before fulfilling a request, and we will respond as required by applicable law.

If a deletion request involves information processed by a service provider on Reset’s behalf, Reset will take reasonable steps to communicate the request to the applicable service provider where required and technically feasible.

Reset may retain aggregated or de-identified information that cannot reasonably be used to identify you.

Scan-derived estimates are affected by technical, environmental, and individual factors, and may be inaccurate, incomplete, unavailable, or inconsistent from scan to scan. Factors that can affect accuracy include lighting, movement during the scan, camera and device quality, face position or distance from the camera, hair, hats, glasses, makeup, skin tone, skin conditions, and temporary factors like recent exercise, caffeine, alcohol, illness, or stress.

If a scan result seems surprising or concerning, do not treat it as a medical result. Consult a qualified healthcare professional for health concerns.

Some scan-related information may be considered biometric data, consumer health data, or sensitive personal information under certain state laws. Reset uses scan-related information only as described in this policy and Reset’s Privacy Policy, does not sell it, and does not use it for targeted advertising.

Depending on where you live, you may have rights to access, delete, correct, or receive a copy of scan-related information, or to withdraw consent. To exercise rights, contact help@reset.com.

For more detail, see:
Privacy Policy:https://reset.com/privacy-policy
Consumer Health Data Privacy Notice:https://reset.com/legal/consumer-health-data-privacy-notice

Reset uses reasonable administrative, technical, and organizational safeguards designed to protect scan-related information, including encryption of data in transit. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We may update this policy from time to time. If we make material changes, we will provide notice as required by law, such as through the app, by email, or by posting an updated policy. The updated policy will be effective as of the date listed above unless otherwise stated.

If you have questions about this policy or want to exercise a privacy right, contact us at:

Reset Technologies, LLC
224 W 35th St Ste 500#2886
New York, NY 10001

Email: help@reset.com