Reset Terms of Service

You must be at least 18 years old to use Reset. Reset is designed for adults only. By creating an account, you represent that you are 18 or older. If Reset determines that a user is under 18, Reset will terminate the account and delete associated personal data as described in our Privacy Policy.

You must also have the legal capacity to enter into these Terms, and you must not have been previously banned from the Services.

Reset provides wellness guidance: personalized meal recommendations, lifestyle suggestions, wellness estimates from an optional camera-based scan, wellness scores, and AI-generated coaching. Reset may classify users into proprietary wellness patterns or types. These types are wellness categorizations — they are not medical diagnoses and do not correspond to clinical categories.

Reset includes an AI companion named Ester. Ester is an artificial intelligence system, not a human. Ester is not a doctor, registered dietitian, therapist, or licensed professional of any kind, and no human reviews every Ester output before it is delivered to you.

AI systems can produce responses that are inaccurate, incomplete, or inappropriate to your individual situation. You are responsible for exercising your own judgment before acting on any Ester output. If Ester says something that concerns you, you can report it through the app or by emailing help@reset.com.

Ester and other AI features may be powered by third-party AI service providers, as described in our Privacy Policy.

Reset offers an optional wellness scan that uses your device’s front-facing camera to estimate certain body signals, such as heart rate, heart rate variability, breathing rate, stress, and recovery. The scan is processed on your device, and Reset never receives or stores images or video of your face.

Scan outputs are estimates, not medical measurements. They are affected by lighting, movement, camera quality, skin tone, and other factors, and may be inaccurate or inconsistent. Do not make medical decisions based on scan outputs. Scan in a safe, stationary setting. Never scan while driving or operating machinery.

Scan-related data is governed by Reset’s Biometric / Scan Privacy Policy, available at:
https://reset.com/legal/biometric-scan-privacy-policy

Reset’s meal recommendations are wellness suggestions generated for general informational purposes. They are not clinical nutrition prescriptions or medical nutrition therapy, and they do not account for medical conditions or medications except to the extent you have chosen to share that context in the app.

You are responsible for the accuracy of the information you provide, for maintaining the confidentiality of your login credentials, and for all activity under your account. Notify us at help@reset.com if you suspect unauthorized use of your account. You may not share, sell, or transfer your account, and you may only create one account for yourself.

You can delete your account at any time in the app (Settings → Account → Delete Account) or by contacting help@reset.com. Deletion is governed by our Privacy Policy.

Some features of Reset require a paid subscription. Subscription options and current prices are shown in the app at the point of purchase. Payment is processed by the Apple App Store or Google Play (or another payment provider identified at purchase), and their billing terms apply alongside these Terms.

7.1 Auto-Renewal

Subscriptions renew automatically at the end of each billing period, and your payment method will be charged at the then-current price, until you cancel. All subscription terms — price, billing period, and renewal — are disclosed at the point of purchase before you subscribe.

7.2 How to Cancel

You can cancel anytime. Cancellation takes effect at the end of the current billing period, and you keep access until then. To cancel:

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  Apple: Settings → [Your Name] → Subscriptions → Reset → Cancel Subscription

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  Google Play: Play Store → Profile → Payments & subscriptions → Subscriptions → Reset → Cancel

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  Or email help@reset.com and we will help you cancel

Deleting the app does not cancel your subscription.

7.3 Refunds

Purchases made through the Apple App Store or Google Play are subject to the refund policies of those platforms, and refund requests for platform purchases must be submitted to Apple (reportaproblem.apple.com) or Google. Except where required by law or by platform policy, payments are non-refundable and there are no refunds or credits for partial billing periods.

7.4 Price Changes

We may change subscription prices. If we do, the new price will apply no earlier than your next billing period, and you will be notified in advance as required by the platform and applicable law, with the opportunity to cancel before the new price takes effect.

7.5 Free Offers

If Reset offers free features, trials, or promotional access, the terms of that offer will be disclosed when it is presented. Unless expressly stated otherwise at the point of offer, free access does not automatically convert into a paid subscription without your affirmative action.

If you download Reset from the Apple App Store, the following additional terms apply:

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  These Terms are between you and Reset only, not with Apple Inc. (“Apple”). Apple is not a party to these Terms and is not responsible for the app or its content.

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  Your license to use the app is limited to a non-transferable license to use the app on Apple-branded products that you own or control, as permitted by the App Store Terms of Service.

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  Apple has no obligation to furnish any maintenance or support services for the app.

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  In the event of any failure of the app to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) paid for the app to you. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app.

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  Apple is not responsible for addressing any claims by you or a third party relating to the app, including product liability claims, claims that the app fails to conform to legal or regulatory requirements, and claims under consumer protection or similar law.

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  In the event of a third-party claim that the app infringes intellectual property rights, Reset, not Apple, is responsible for the investigation, defense, settlement, and discharge of that claim.

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  You represent that you are not located in a country subject to a U.S. government embargo or designated a “terrorist supporting” country, and that you are not on any U.S. government list of prohibited or restricted parties.

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  Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

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  You must comply with applicable third-party terms of agreement when using the app.

If you download Reset from Google Play, your use of the app must also comply with the Google Play Terms of Service. Google is not a party to these Terms, is not responsible for the app or its content, and has no obligation to provide support for the app.

Parts of Reset are powered by third-party services, including scan technology (Shen.AI), AI service providers, cloud hosting, analytics, subscription management, and payment processing. Your use of features powered by third parties may be subject to those parties’ terms and privacy policies where applicable. Reset does not control and is not responsible for third-party websites, services, or content linked from the Services.

You agree not to:

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  Use the Services for any unlawful purpose or in violation of these Terms

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  Attempt to access another user’s account or data

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  Reverse engineer, decompile, scrape, or extract source code, models, or data from the Services, except where such restriction is prohibited by law

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  Interfere with or disrupt the Services, servers, or networks, or circumvent any security or rate-limiting measures

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  Use the Services to build a competing product, train a machine learning model, or harvest content at scale

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  Misrepresent your age or identity, including circumventing the 18+ age gate

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  Upload malicious code or use bots, scripts, or automated means to access the Services

Reset may suspend or terminate accounts that violate these Terms.

The Services — including the app, design, text, graphics, wellness frameworks, types, scores, and software — are owned by Reset or its licensors and are protected by intellectual property laws. Reset grants you a limited, non-exclusive, non-transferable, revocable license to use the Services for your personal, non-commercial use, subject to these Terms. All rights not expressly granted are reserved.

You retain ownership of the content you submit to the Services (such as messages, check-in responses, and preferences). You grant Reset a worldwide, non-exclusive, royalty-free license to use that content as needed to operate, provide, improve, and secure the Services, consistent with our Privacy Policy.

If you send us feedback, suggestions, or ideas about the Services, you agree that we may use them without restriction or compensation to you. Feedback is voluntary, and we are under no obligation to keep it confidential or to implement it.

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, RESET DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. RESET DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; THAT SCAN OUTPUTS, MEAL RECOMMENDATIONS, WELLNESS SCORES, OR AI RESPONSES WILL BE ACCURATE, RELIABLE, OR SUITABLE FOR YOUR INDIVIDUAL CIRCUMSTANCES; OR THAT USE OF THE SERVICES WILL PRODUCE ANY PARTICULAR HEALTH, WELLNESS, OR WEIGHT OUTCOME.

TO THE FULLEST EXTENT PERMITTED BY LAW: (A) RESET WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (B) RESET’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (i) THE AMOUNTS YOU PAID TO RESET IN THE TWELVE (12) MONTHS BEFORE THE CLAIM AROSE, OR (ii) ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. Nothing in these Terms limits liability that cannot be limited under applicable law.

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES DISPUTES TO BE RESOLVED THROUGH BINDING INDIVIDUAL ARBITRATION AND WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN CLASS ACTIONS.

16.1 Informal Resolution First

Before filing a claim, you and Reset agree to try to resolve the dispute informally. Send a written description of the dispute to help@reset.com. If the dispute is not resolved within 60 days, either party may proceed to arbitration.

16.2 Binding Arbitration

Any dispute arising out of or relating to these Terms or the Services will be resolved by final and binding arbitration administered by JAMS (or, if JAMS is unavailable, the American Arbitration Association) under its applicable consumer arbitration rules. The arbitration will be conducted in New York, New York, or, at your election, by videoconference or in the county where you reside. Judgment on the award may be entered in any court of competent jurisdiction.

16.3 Class Action Waiver

You and Reset each agree that disputes will be brought only on an individual basis, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. If this class action waiver is found unenforceable as to a particular claim, that claim (and only that claim) shall proceed in court.

16.4 Coordinated Filings

If 25 or more substantially similar arbitration demands are filed against Reset by the same or coordinated counsel, the parties agree that the demands will be resolved in staged proceedings under the arbitration provider’s applicable mass-arbitration procedures, with an initial group of bellwether arbitrations proceeding first while the remaining demands are held in abeyance.

16.5 Exceptions

Either party may bring an individual claim in small claims court, and either party may seek injunctive relief in court for infringement or misuse of intellectual property. Nothing in this Section waives claims or remedies that by law cannot be waived or that by law must be pursued in court.

16.6 Opt-Out

You may opt out of this arbitration agreement by emailing help@reset.com with the subject line “Arbitration Opt-Out” within 30 days of first accepting these Terms. Include your name and account email. Opting out of arbitration does not affect any other part of these Terms.

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws principles, except that the Federal Arbitration Act governs the arbitration agreement in Section 16. For any dispute not subject to arbitration, you and Reset consent to the exclusive jurisdiction of the state and federal courts located in New York County, New York.

You may stop using the Services and delete your account at any time. Reset may suspend or terminate your access to the Services at any time if you violate these Terms, if required by law, or if Reset discontinues the Services. Upon termination, your license to use the Services ends, and data deletion is handled per our Privacy Policy. Sections that by their nature should survive termination — including Sections 12 through 17 — survive.

We may update these Terms from time to time. If we make material changes, we will provide notice as required by law, such as through the app or by email, before the changes take effect. Your continued use of the Services after the effective date of updated Terms constitutes acceptance of the updated Terms. If you do not agree, stop using the Services and delete your account.

These Terms, together with the Privacy Policy, the Biometric / Scan Privacy Policy, and the Consumer Health Data Privacy Notice, are the entire agreement between you and Reset regarding the Services. If any provision is found unenforceable, the remaining provisions remain in effect. Reset’s failure to enforce a provision is not a waiver. You may not assign these Terms; Reset may assign them in connection with a merger, acquisition, or sale of assets. Notices to you may be provided through the app or to your account email.

Related policies:
Privacy Policy: https://reset.com/privacy-policy
Biometric / Scan Privacy Policy: https://reset.com/legal/biometric-scan-privacy-policy
Consumer Health Data Privacy Notice: https://reset.com/legal/consumer-health-data-privacy-notice

Questions about these Terms:

Reset Technologies, LLC
224 W 35th St Ste 500#2886
New York, NY 10001

Email: help@reset.com